Trust the experts and shop with confidence like the 17,000 organisations already using our toolkits.Easily track and record progress for stakeholders.Speed up your documentation process by adding your company logo and customising roles to automate the input of common fields.Our ITSM, ITIL® 4 & ISO 20000 Toolkit has been developed by industry experts, so you can be sure your documentation is accurate and fully compliant.She is also an editor and contributor to the ISO/IEC 27000 series of standards for information security management. Since 2006, Erin has contributed to the development of ISO/IEC 20000, as Chair of the ISO/IEC working group and as an editor. She mainly focuses on systems thinking, enterprise architecture and organisational culture to support digital transformation. Erin is passionate about helping organisations build, run and improve integrated organisational ecosystems that enable increased agility, resilience and velocity, and create value. She is a specialist in service management and integration, organisational governance and cyber security. She is a UK representative on the international standards group that develops ISO/IEC 20000.Įrin Casteel is an ITIL 4 Lead Architect and author of the ITIL Foundation, ITIL 4 book. Since 2006, she has contributed to developing the ISO/IEC 20000 series. Shirley is an authority on service management practices and an author of ITIL publications.

This often leads to ISO/IEC 20000 certification and enables organisations to deliver value from their business and technology investments. Shirley Lacy has extensive experience helping organisations implement service management using a rapid deployment approach while minimising organisational delays and costs. You can also assign tasks and record them once they’ve been approved.ĭesigned and developed by ITIL and ISO 20000 service management experts Shirley Lacy and Erin Casteel, this toolkit provides all the policies, procedures and tools to enable organisations to assess their current service management levels and implement processes to deliver better quality services, while meeting regulatory and legal requirements.

Record completion dates and ensure your documentation is kept up to date by adding review due dates with the Documentation Responsibilities Manager. Meet your legal and contractual requirements

Itil audit checklist